The Cambridge spinout plans to build out the business for its automated customer support platform after collecting $12m in series A funding.
PolyAI, a UK-based automated customer support technology spinout of University of Cambridge, attracted $12m on Friday in a series A round led by venture capital firm Point72 Ventures.
VC firm Sands Capital Ventures participated in the round, as did Amadeus Capital Partners, Passion Capital and Entrepreneur First.
Founded in 2017, PolyAI has created a software platform that lets organisations with customer support departments build automated agents that complement their human employees by fielding routine queries and assisting with more complex tasks.
PolyAI’s technology deploys machine learning and natural language processing, exploiting a concept known as dataflow formalism to tailor the behaviour of automated agents to each use case.
The system can be scaled to fulfil complicated customer support scenarios and is able to respond to customers in a wide range of languages.
PolyAI was co-founded by three University of Cambridge PhD graduates – Nikola Mrkši,…
