University of Washington’s artificial intelligence-powered customer support spinout AnswerDash has been bought by CloudEngage.
AnswerDash, the US-based developer of an automated online customer support service based on research at University of Washington, was acquired by web personalisation platform CloudEngage yesterday.
Financial terms of the transaction have not been disclosed.
Founded in 2012 as Qazzow, AnswerDash has built an artificial intelligence-powered self-service platform that predicts user queries based on the content of a website, mobile app or chat and guides them to a resolution, including the ability to contact a human agent if necessary.
The technology integrates with third-party knowledge bases and ticketing systems such as Salesforce and Zendesk, and with live chat tools such as InContact and Olark.
CloudEngage has created a live chat service called Chord that personalises a user’s web experience through conversational learning. CloudEngage will integrate AnswerDash’s capabilities into Chord to automate this personalisation process.
Paul Wagner, chief executive of CloudEngage, said: “We saw a terrific…
Thierry Heles
Thierry Heles is the editor of Global University Venturing, host of the Beyond the Breakthrough interview podcast and responsible for the monthly GUV Gazette (sign up here for free).
